Why haven't I received a confirmation email?
If you have not received an email automatically after you placed your order, then that means the email you provided to us was mistyped. Please contact us so that we can make the changes necessary.
I ordered the wrong size, can I make a correction?
As long as the processing is not completed, meaning, you have not received a tracking number, then yes, we may exchange the size of the item ordered. This only applied to items that are not personalized/customized.
I received a notification that my item it's on its way but there haven't been any updates on the tracking link.
Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us!
Can I cancel my order?
No, cancellations are not allowed but we do accept exchanges. Please let us know as soon as possible so that we can arrange the changes. Note: We cannot make any changes for personalized/custom items unless we are contacted within 24 hours after placing the order.
All product pictures are for reference only and cannot be used as a reason for refunds because of nuances. We guarantee that the quality of each product is good, but due to the difference in shooting angle, light, display screen, and product upgrades, there will be subtle differences between the physical and the physical, but each of our subtle changes are Upgrade products, improve product quality, and provide the best products and best product quality for every customer! 2. When you place an order, please remember to fill in the engraving information, otherwise we can't ship it for you. If you forget to fill in, we will send you an email to confirm the engraving information you need, if you do not reply, we will Keep sending emails to you until we confirm the lettering information, we will package and ship for you! This may cause you to not receive the product quickly, but this problem cannot be used as a reason for your refund.